Pickering Online
Terms & Conditions Pickering Online
Pickering Online is run by local people and funded through advertising and sponsorship from local business. Our mission is to promote and support Pickering, North Yorkshire.
Pickering Online is the web site service at http://www.pickering.uk.net/
All references to 'We' - 'Our' - 'Us' set out on this page only - refers to the Pickering Online's terms and conditions peculiar to the site called Pickering Online - its pages and subdirectories of http://www.pickering.uk.net/
Payment For Services:
Payment method is usually on completion of an agreed service, at which time an invoice will be dispatched indicating the due by date. All payments for services must be received by the due by date. Where discounts are offered they depend on payment being received by us before or on the due by date. Payments received after the due by date may incur either a loss of discount or a booking fee. Fees are agreed in advance of services, we will provide written details of the service to be provided, we request written authorisation before proceeding with any service. Where domain names are registered these are registered in the name of our client and agreed with the client to be the responsibility of the client. Should you the client cancel a service that includes the registering of a domain name, you will still be responsible for the domain name registration fee. Where web space has been provided as part of a service that is cancelled, the web space is the responsibility of the client and agreed fees will be charged for. Written details of fees and services are usually provided by email. We will request that you the client confirm by email your agreement to the fees and services indicated. Invoices are dispatched containing a due by date, if you do not agree with the details contained on the invoice, please do not alter the invoice yourself, instead return the invoice to us with a note explaining your dispute. When a dispute notification is not received by us by the due by date you the client have agreed that you have accepted the details as correct and your satisfaction with the service or services we have provided. Payment for any service we provide is also indication of your satisfaction with the service or services provided. All billing will be invoiced directly from Nameline, Nameline is the trading name of David Roberts. The editor of this website.
Renewals
Payment for renewal of services is prompted by a proforma invoice. The proforma invoice system provides clients with notice that a service is due to expire. It also provides ample time for customers to decide on whether or not renewal is required. When payment is not received for the amount displayed on the proforma invoice and by the due by date, it indicates to us that the client no longer wishes to use the service provided and is happy for that service to expire at the end of the agreed period.
When payment is sent after the due by date, it may also require additional set up fees or a booking fee, or both, depending on which service or services need to be reinstated.
We cannot be responsible for the late payment of invoices and it is part of our commitment to provide a high quality service or services to a local client base - that we have to be very strict on payment for services. In other words: Late payment of an account degradates the services provided to all clients and this we consider to be unacceptable. If you wish to use a service where you can wait longer than the specified periods indicated on our invoices, you should consider using another provider.
We do not provide printed, snail mail reminders. We send out early reminders by email. As the due by date approaches we dispatch one further reminder for outstanding accounts. The next notification is likely to be the removal of a service.
Termination
When a service is not paid for by the due by date, we will remind you the client of your requirement to pay. In extreme measure we will terminate services which have exceeded the required date for payment. Should a service be terminated by ourselves due to a late payment, it can not simply be reinstated. In the case of domain name registration there is the added risk of loosing control of a domain name, domain name renewals are invoiced out on a proforma type invoice, it is the responsibility of the client to ensure that payment is received before the due by date in order for the renewal of the domain name. Where web hosting is terminated by ourselves a set up fee will be charged to reinstate the web space. In extreme cases we may terminate an account altogether, in these circumstances we notify a client of the termination of account and services. Termination by the client, you can terminate any of the services provided at any time, however no refund can be made for any period following the notification of termination. Termination by the client must be provided in writing by the client. We require at least 14 days notice to turn off a web site. 30 days notice is required to turn off either email or web redirection.
Servers
All web sites designed by Pickering Online are hosted on Nameline servers: ns1.nameline.co.uk and ns2.nameline.co.uk. Nameline is an accredited Centralnic domain name registrar and the owner of this website.
Every effort is made by ourselves to ensure that the servers we use are reliable and more than adequate for the services we provide. We do not use cheap alternatives. We use the highest quality servers which are maintained at IP House by our upstream providers. Our servers are monitored and maintained 24 hours per day - 365 days per year. Pickering Online cannot accept any responsibility for server down time which effects either web hosting services or email services. Any loss of email or inconvenience caused is not the responsibility of Pickering Online or any of our services group.
We reserve the right to modify or change any part of these terms and conditions without providing notice.
Artwork
All artwork provided by us during the creation of websites, web pages or advertising on this website are the property of Pickering Online This includes photography and other graphics. None of the artwork produced by us may be used to create any web page or advertisement in any publication without prior consent in writing on the letter headed notepaper of Pickering Online. This supercedes any notice relating to the use of images in our copyright section which is intended for use by none paying customers who in return for the free use of images are bound by those terms. The images we provide in course of artwork for a specific client remain the property of Pickering Online and may not be used by that client to recreate web advertising on any other service without written consent indicated above. In other words - you may not take the artwork we produced purely for the purpose of promoting your business on our website and recreate it on another website or any other publication without prior written permission.
Limits of support
We provide technical assistance on the services we provide. We do not provide technical assistance when your computer fails to work. We cannot assist in the removal of viruses etc. We strongly advise purchasing anti virus and firewall software for your computer. If you do not have anti virus software installed on your computer - you will almost certainly regret it. Anti virus software is only as good as the last time you updated it. We recommend purchasing software that can be updated online and one that can be configured to do this when you start your computer.
Statement of privacy
From time to time, you might contact us requesting information about Pickering or our services.
By providing your details you enable Pickering Online to contact you with relevant information. Whenever you provide such personal information, we will treat that information in accordance with this policy.
We do not record on a database the details of private individuals.
We do record on a database our paying customer details. All our paying clients are commercial customers.
We will not pass your details on to any third party.
This site does not use Cookies.
This site uses a log script that records basic none personal information about your visit. In short we do not know who you are - your visit to Pickering Online at: www.pickering.uk.net has been totally anonymous.
All telephone calls may be recorded for training purposes.